Terms & Conditions
All prices shown are in UK pounds sterling and include VAT where applicable.
We aim to despatch all orders on the same working day that we receive them, with first class post this gives a delivery time of between 1 and 3 days depending on the Royal Mail. Please note that once despatched, we have no control over the time that the Royal Mail take to deliver the goods. If an item is required urgently, we suggest that you contact us by phone on 0141 221 2310 to check the availability of the item and to discuss Special Delivery options.
Refunds and Exchanges:
We will refund the cost of any item damaged in transit or found to be faulty, together with postage and packing costs, providing this is returned to us via Royal Mail within fourteen working days of receipt of order. If returning a product to us, please contact us with the details before doing so.
If you would like a replacement item for a faulty or damaged product, we will fully refund the credit/debit card used to make the initial purchase, and then charge it again in a separate transaction for the new item.
All refunds will be processed within fourteen working days.
We aim to offer an efficient and courteous service to our customers. It is our policy to acknowledge all orders and notify you upon despatch. If however for whatever reason our service falls below that to which you have a right to expect, or you have any suggestions for the improvement of this site, please contact us.
If you unhappy with the service you receive from Tam Shepherds please contact us immediately in order that we can rectify the situation. All emails will be responded to within 3 days. We will also keep you informed of everything we are doing to correct the situation until the problem has been resolved.
We are committed to protecting your privacy. We do not store your credit card details. We do not pass your personal details to any third parties. Your transaction is securely processed by Worldpay.
Your details will not be passed on to any third parties. We may, however, periodically email you with information relating to this website and any forthcoming affiliated sites. If you wish to be removed from any mailing lists, please contact our sales team at firstname.lastname@example.org
For security purposes all credit card transactions are handled via a secure server and processed by Worldpay.
The above terms and conditions do not affect your statutory rights.
If you have any further queries relating to this site, please contact us.
Thank you for visiting.
Our contact details are:
Tam Shepherds, 33 Queen Street, Glasgow G1 3EF, Tel: 0141 221 2310, email: email@example.com